The files moved out of the above folders are moved into a folder called ExcelStartupFilesFoundBySaRA that's created on your Windows Desktop.Ī file called ExcelStartupFolderFiles.log is created in the ExcelStartupFilesCopiedBySaRA folder. This is just a comprehensive list of what may be found by the scenario. Note: You may not have the above registry data. ![]() If the scenario moves files from startup folders used by Excel:įiles found in the following folders are moved out of these folders:Ħ4-bit Office C2R: C:\Program Files\Microsoft Office\root\Office1x\XLSTARTģ2-bit Office C2R: C:\Program Files (x86)\Microsoft Office\root\Office1x\XLSTARTĦ4-bit Office MSI: C:\Program Files\Microsoft Office\Office1x\XLSTARTģ2-bit Office MSI: C:\Program Files (x86)\Microsoft Office\Office1x\XLSTARTĬ:\Users\\AppData\Roaming\Microsoft\Excel\XLSTARTĬ:\Program Files\Microsoft Office 15\root\Office 15\XLSTART The AddinRegistryDataExportedBySaRA.reg file contains a backup copy of the above registry keys as they existed prior to running the scenario. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Excel\OptionsĪ folder called ExcelAddinRegistryDataBySaRA is created on your Windows Desktop.Ī file called AddinRegistryDataExportedBySaRA.reg is created in the ExcelAddinRegistryDataBySaRA folder. For example, “OPEN” is renamed to “RenamedBySaRAOPEN” OPEN1) has “RenamedBySaRA” prepended to the name. This is just a comprehensive list of what may be found in the registry.Īny REG_SZ value that is either “OPEN” or begins with “OPEN” (e.g. Note: You may not find \Addins or \AddinsRenamedBySaRA in your registry under the above keys. HKEY_LOCAL_MACHINE\SOFTWAR\WOW6432Node\Microsoft\Office\Excel\ HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Microsoft\Office\Excel HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Microsoft\Office\Excel HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Excel The \Addin folder is renamed to \AddinsRenamedBySaRA under the following registry keys: If the scenario disables COM add-ins or Excel add-ins: Please use the following information, as needed, to determine changes that may have been made by the scenario. Moving files from startup folders used by Excelĭepending on what’s found by the scenario on your device, some of these troubleshooting steps may require you to manually reset your add-in configuration and move files back into startup folders. If Outlook crashes or freezes when accessing the folder even after moving the first item or running scanpst.exe against your pst-file, then the issue is likely to be a corrupted view.The Excel Crash Troubleshooter scenario automates safe mode troubleshooting which includes the following: Outlook will either crash and you’d still have to delete the message or you might be lucky and Outlook decides to play nice with you and will continue to work. ![]() If so, select the folder where you moved the message to. Start Outlook normally again and see if you can access the folder now. ![]() If you do not want to delete the first message in the folder, then move the message to a different folder. It is really best that you disable this type of integration you’d still be fully protected by the on-access scanner of your virus scanner. A common cause for messages to get corrupted is by having a virus scanner integrated with Outlook. If you can access the folder now, the issue was caused by a corrupt message. If you immediately recognize the first message or item in the folder as being corrupted or unwanted, delete the message and start Outlook normally again. Starting Outlook in Safe Mode is always a good way to begin your troubleshooting. ![]() If it still doesn’t work after using scanpst.exe, you must further analyze the crash in the Event Viewer. If it doesn’t, it usually indicates a corruption in the pst-file and you must use scanpst.exe to scan it for errors. If that works, the issue is usually a corrupted message or view. For alternative ways to start Outlook in Safe Mode see this post. The first thing to test with these kind of reproducible errors is to see if it also occurs in Outlook Safe Mode Outlook works just fine for all other folders.Ĭommon causes for such a crash or freeze to happen is that there is a corruption in either the first message of that folder, the view of that folder is corrupted or there is a corruption in your pst-file. When selecting a specific folder, Outlook directly crashes.
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